Are you having trouble getting connected to your online tutoring session? Below is a list of FAQs to help. If you cannot find the solution to your problem in the FAQs, use the chatbox below to contact us. 

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• I did not receive an email with the Zoom link for my session.

  • The emails are sent automatically through our scheduling software. Sometimes these ​emails get filtered to your junk mail folders. Check your other email folders.

  • If you still cannot find the email, contact us using the chat box below.

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• After clicking my Zoom link, I have to enter a password. I did not have to enter a password in the past. Why do I need a password now?

  • For security purposes, Zoom meetings now require a password.

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• Where do I find the password for my Zoom meeting?

  • The email with your Zoom link should also include your password. Check your email for the password. 

  • If you cannot find your password in your email, contact us using the chat box below. 

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• When I click the Zoom link, I get a message saying, "Waiting for Host to Start the Meeting."

  • As an extra safety precaution, Zoom has enabled a "Waiting Room" feature. 

  • If you receive a message that says, "Waiting for Host to Start the Meeting," please wait for your tutor to admit into your Zoom meeting. Your tutor is likely setting up for your session.

  • If you are waiting for more than five minutes for your tutor, contact us using the chat box below.